None of us ever want to say this or hear it. It is something we feel we won’t have to experience. Almost as if we are immune to it. Unfortunately, it happens far too. To an HR professional, having a situation or issue rise to a level warranting termination equates to failure. It is our role, as HR professionals, to handle escalated or complex issues/concerns and decide on the right approach. This makes each disciplinary action or review a critical one that can decide an individual’s fate.
Terminations are costly, carry liability, counterproductive, and affect workforce morale. Taking appropriate steps before letting it escalate to the point of termination can prevent these detrimental outcomes. Through my personal work experience and that of others I have learned that it comes down to a few basic factors. Give each concern adequate time, provide regular training, set clear expectations, and involve subject matter experts.
Each problem should be given proper due diligence.
I have dealt with legal charges that have stemmed purely from managers not taking matters seriously. If an employee takes it upon themselves to tell you about an issue they are encountering, it is severe enough to require your consideration. Look into the matter with care, courtesy, and thoroughness. Keep in mind that follow-up with the employee who raised the concern is as important as the investigation itself. [Read more…] about You’re Fired!
