Hello, and welcome to the Leadership Done Right podcast, Episode 22: How To Recognize And Change Behavior For The Best Outcome with Patrick Casanova.
Get to Know Patrick
Our guest today is originally from Tucson, Arizona. As a young man he dabbled in filmmaking and graphic art. It wasn’t until later, in his career at Southwest Gas, that he saw Organizational Development as the route he wanted to pursue. He had already acquired a degree in Psychology and went on to accomplish a Masters of Science in Leadership. At that time with Southwest Gas he held a PHR (Professional in Human Resources) from the Society for Human Resource Management.
The Jump into Organizational Development
His first couple of years in OD was spent traveling around the country acquiring certifications. He received certifications to train everything from typological tools, such as Myers-Briggs Type Indicator, to Situational Leadership, Kepner-Tregoe and half a dozen Franklin Covey courses and more. Next week, he will be on to his 19th certification in Change Management with Prosci.
Patrick took early retirement from Southwest Gas to accomplish life goals. He lived for a short while in the South of France and continues to explore various countries that fascinate him. After three years away, Southwest Gas called to enlist him as a consultant. He currently assists the Organizational Development Department and the Project Management Office.
How I met Patrick
I had the privilege of attending several of his classes and have learned a lot from him about leadership and organizational development. He really knows his stuff! Our guest today is Patrick Casanova. Patrick, welcome to the Leadership Done Right Podcast.
How To Recognize And Change Behavior For The Best Outcome
Sometimes I talk about leadership in a typology because it helps people understand. For example, DiCS explains, “D-Direct, I-Cheerleader, S-supportive, C-Fact focused.” Coming up in leadership I realized I had to change behavior. Being an abstract thinker and working with a lot of engineers that are more of your C’s, I had to change behavior to better relate to people. Check out How to Change With The Right Mindset.
Recognize and Change Your Example
People observe and mimic you more than you realize. I had a phone call with my kids that became a yelling match. My employees heard me and in about three days, I heard one of my employees yelling on the phone and I thought, “Man, that’s unacceptable!” I started to walk down there and I thought, “Hey, you taught them that!” So I turned around and sat down. And, I thought, “Note to self, you lead by demonstration, your actions, and by all of those things.” That was a good lesson for me to learn to change behavior and I think it paid off well. For any leader, you’re gonna make mistakes and that’s great, but you have to learn from them.
Recognize and Change Your Communication
I walked into a department where the previous leader let me know that there was an employee she was going to terminate. He just wasn’t been working well. I decided to have an open mind and change behavior as needed. Click here for more great information on how to make your workplace a friendly environment in 5 easy steps.
So, I met this employee and realized that English was his second language. I thought that perhaps it wasn’t his work ethic. Maybe it was that he hadn’t been talked to in a way he understood. We sat down and started communicating on all these levels. To hear him speak, I could see that there was emphasis on the wrong syllables and so maybe he didn’t hear or understand right.
In six months he was my lead employee. It was like, note to self, “There is a relationship that a leader has with an employee that is very critical.” So, if this former leader wasn’t managing that relationship better, yeah, you’re gonna fire that guy and that’s unfortunate. Like I said, he was my best employee in six months. Once he got it, he was staunch. He was a great supporter, he was a great follower. I just enjoyed him immensely after that! Check out “What Do Most People Forget About Effective Communication?”
The Speed Round
- Who is the one leader you look up to most and why? Cyndi Haas – She is a high D on the DiSC profile. We struggled in our communication but she adjusted to communicate with me in a more effective way. She dialed her “D” back. She also did what it took to get what we needed.
- What’s the best piece of advice you’ve ever received? The advice was from my Dad. I was working very hard putting in long hours and he told me that I needed to stop that. He said it was okay to work long hours for the short term but not long term. It is important to balance your work/life balance.
- What’s a personal habit that contributes to your success? Things are always going to change. There are peaks and valleys. Work hard but have some detachment, so you can work hard and keep going.
- If you could recommend one book to our listeners, what would it be and why? What Got You Here, Won’t Get You There by Marshal Goldsmith
- On a light-hearted note, what is your favorite hobby? Art and photography
Connect With Patrick
What’s the best way to connect with Patrick?
- LinkedIn: Patrick Casanova https://www.linkedin.com/in/patrick-casanova-cpba-35432144/
- Email: firstname.lastname@example.org, PCasanova1@cox.net
One Final Question
If you could go back in time and give yourself advice when you first started your leadership journey, what would it be and why?
Take more risks because sometimes as a young leader you try do things so that everything you do is correct and that stifles you. I wished I had done more risk taking more early on. Take more risks on things that are advancing, inspiring, and help you to be better. Even be willing to take risks to be vulnerable. Also, be mindful.
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