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Brandon W. Jones

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Company Reviews

Think Outside The Box As A Leader

By Brandon W. Jones on April 9, 2013 2

Are you being creative enough to think outside the box?  Do you think outside the box to come up with new solutions to solve today’s challenges?  Are you focusing on the needs of your customers or just the products you are selling?  As a leader, it is important to think outside the box so you can focus on your customers’ needs and adapt your products accordingly.  In order to successfully satisfy your customers, it is important to think outside the box to meet their needs.  This requires creativity to develop new products.

Think Outside The Box As The Leader

In the early part of the 1900’s, passenger trains were the biggest and most used form of transportation across the country.  Some of the major locomotive companies were so dominant that they thought they would never go out of business.  They forgot that they weren’t really in the business of running locomotives, but were actually in the business of transporting customers from one location to the next.  Because they lost sight of their real purpose, many of the companies went out of business and lost large amounts of wealth. [Read more…] about Think Outside The Box As A Leader

What Would You Do As A New CEO?

By Brandon W. Jones on September 10, 2012 2

Over the last few months, I’ve followed Yahoo’s CEO situation. In January, Yahoo hired Scott Thompson. While he was the CEO, he made major spending cuts and laid of many people as an attempt to bring the company back from financial woes. His approach demotivated the company and created tension between him and the employees. It didn’t take long for his approach to get noticed by the board of directors. In May, Scott was terminated as the CEO as a result of his leadership style and some integrity issues that were brought to light.

What Would You Do As A New CEO?

Following Scott Thompson’s firing, Ross Levinsohn took over as the interim CEO. Ross Levinsohn continued some of the initiatives that Scott Thompson started. Since he was only the interim CEO, he was replaced by Marissa Mayer in the end of July. [Read more…] about What Would You Do As A New CEO?

Dishonesty: The Fall Of A Leader

By Brandon W. Jones on May 15, 2012 4

A few weeks ago I wrote a post about the CEO of Yahoo, Scott Thompson.  He was in the news because he had only been with Yahoo for a short time and already was making major layoffs.  Well, once again he has gotten himself into the spotlight.  This time it is for his dishonesty.

Mistakes

Over the last few months since Scott Thompson took over as CEO, Yahoo has continued to struggle.  In a recent regulatory filing, it was encountered that Scott’s resume erroneously said he had earned a bachelor’s degree in computer science when in fact he only had a degree in accounting.  [Read more…] about Dishonesty: The Fall Of A Leader

Going Above And Beyond For Customer Service

By Brandon W. Jones on February 18, 2012 0

As leaders, it is essential that you emphasize the importance of good customer service. As you emphasize it, you must also lead by example. You must show your employees what it means to give good customer service.

My Experience

Recently, I had an interesting experience with customer service. My wife and I got the oil changed in our truck at Walmart. Afterwards, I noticed a few small oil spots on the driveway from time to time. I didn’t, however, see a significant amount of oil loss each time I checked the oil. Once the truck hit 3,000 miles we took it in to get the oil changed.

We went to a local oil and lube shop and were told they wouldn’t change the oil because the pan was stripped. They didn’t want to take any liability for changing the oil on the truck with a stripped oil pan. That was very frustrating because we needed the truck to get around, but couldn’t get the oil changed without fixing the oil pan. We also didn’t want to drive the truck too much without getting the oil changed because we didn’t want to go way over on miles. [Read more…] about Going Above And Beyond For Customer Service

SAS Institute

By Brandon W. Jones on March 1, 2010 0

SAS Institute is a good example of how to run an organization effectively and smoothly. They were quite different from their competitors in several ways. They were very different in the way that they did their outsourcing, recruiting, compensation, and benefits. They set up a system helped the employees to work effectively and efficiently. The system wasn’t too stringent on the employees. It gave them freedom to set their own schedules.

SAS Institute

SAS Institute

SAS Institute did very little outsourcing which helped to provide more opportunities for new employees within the company. By avoiding outsourcing, they were able to retain more control over every aspect of the work that they did. Temporarily it is fine to avoid outsourcing, but in the long run it becomes very expensive to do all processes in house. They could also run into problems with entering markets that are unrelated to their core processes. [Read more…] about SAS Institute

Dissension in the Ranks at Nordstrom

By Brandon W. Jones on February 28, 2010 0

The system at Nordstrom was a failed system. It did not reward the employees based on the hours that the employees put in. There are three areas that the company went wrong.

Three Downfalls of Nordstrom’s Approach

First, it didn’t let the employees know upfront what kind of hours they would be expected to work. Second, it had an overly strong competition between the sales associates within the stores. And third, their pay structure was broken. All three of the above points illustrate that the system was broken.

Dissension in the Ranks at Nordstrom

1. Nordstrom’s Compensation System

As the first point indicates, Nordstrom would hire people under a specific set of duties and responsibilities and expect a completely different set. The managers wouldn’t explain how the compensation system was going to be set up based on the sales per hour structure. Once the employee was hired on, they would then expect them to work extra hours without pay or they would give them bad reviews as not being a team player. [Read more…] about Dissension in the Ranks at Nordstrom

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