Leadership Done Right

Brandon W. Jones

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Leadership Qualities

Use The Bell Curve To Your Advantage In Leadership

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The bell curve is a good indicator of where to expect performance from your employees. The bell curve is the normal curve used to show the average and standard deviation of a set of data points. With the bell curve, 95.4% of the data falls within two standard deviations.

Employee Performance – Bell Curve

When it comes to employee performance, how does the bell curve apply? Employee performance within a particular system should fall within the bell curve. Sometimes employees will perform a little above average while other times employees will perform a little below average, but their overall performance should all fall under the curve.

Use The Bell Curve To Your Advantage In Leadership

Learning from Outliers

The real learning comes from the outliers. When people underperform or overperform significantly, there is a factor that led to their performance. Sometimes they lack the proper training, while other times they may not understand the training they received. [Read more…] about Use The Bell Curve To Your Advantage In Leadership

Going Above And Beyond For Customer Service

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As leaders, it is essential that you emphasize the importance of good customer service. As you emphasize it, you must also lead by example. You must show your employees what it means to give good customer service.

My Experience

Recently, I had an interesting experience with customer service. My wife and I got the oil changed in our truck at Walmart. Afterwards, I noticed a few small oil spots on the driveway from time to time. I didn’t, however, see a significant amount of oil loss each time I checked the oil. Once the truck hit 3,000 miles we took it in to get the oil changed.

We went to a local oil and lube shop and were told they wouldn’t change the oil because the pan was stripped. They didn’t want to take any liability for changing the oil on the truck with a stripped oil pan. That was very frustrating because we needed the truck to get around, but couldn’t get the oil changed without fixing the oil pan. We also didn’t want to drive the truck too much without getting the oil changed because we didn’t want to go way over on miles. [Read more…] about Going Above And Beyond For Customer Service

Build Up Those You Lead With Praise

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If you praise your employees, they will feel more valued. When I speak of praise, I refer to heart felt, sincere praise. As a leader, you should praise your employees when they do a good job. The praise can come in the form of a small compliment, a thank you card, recognition in front of others, or some other way. All employees have their ups and downs, but when you recognize the successes of your employees by praising them, it will make a difference in their performance.

When you give praise, there are three things to consider.

1. Is the praise deserved?

Each person has to determine for himself/herself if someone is deserving of praise. Once you have decided you want to give praise, you must be very sincere. Anytime an employee makes improvement, they should be praised. They should be recognized for their progression. You can recognize them through praising them for their good efforts. [Read more…] about Build Up Those You Lead With Praise

What Were They Thinking?

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Several years ago, I learned a very valuable leadership lesson from my mom.  We were having a discussion about different people.  At the time, I was very frustrated because some one I knew had done something that didn’t make sense to me.  I had thought through the whole situation before I came to that conclusion and their actions just didn’t make sense.

What Were They Thinking?

My mom heard my frustrations and said, “Brandon, some people just don’t think the same way you think. You may find yourself asking the question, ‘What were they thinking?'” She then went on to explain that each person has a completely different upbringing and background so they think differently.  That, in some ways, was a turning point in my life.  She helped me to understand the importance of trying to see things through other people’s eyes.

Know Your Target Audience

In leadership it is very important to see things from the other person’s point of view. Whether you are talking to your employees, people in other departments, or your management team, you must know how to understand the other point of view.  I have some suggestions on how to try and think how others think. [Read more…] about What Were They Thinking?

Embracing Change

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Change is a word that seems to get a reaction out of everyone.  Some people cringe when they hear the word, while others get excited.  There is one constant in life that you can always depend on – change will always happen.  So how can you begin embracing change effectively?

Embrace Change

When you begin embracing change in life, you should look at it in terms of the opportunities it creates.  When change happens, there are opportunities for learning and growth.  [Read more…] about Embracing Change

You Can Be Exceptional

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There are many people in the world that settle for mediocrity.  They become complacent in their current state and stop striving to be better.  Different people hit this state at different times in their lives, but it is a state that will be hit by everyone unless they actively work against it.

You Can Be Exceptional

So what does it take to be exceptional?  There are three qualities I have seen in the exceptional people I know.  Those qualities are the following:  an unrelenting desire to become your very best self, hard work ethic, and dedication.

Becoming Your Best Self

In fighting off the desire to be complacent, it is very important to constantly work to improve yourself.  There are many ways you can work to improve yourself.  All self improvement starts with goal setting.  It is important to regularly set goals and review your progress.  [Read more…] about You Can Be Exceptional